Shipping policy
We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.
The standard shipping time is 2-7* business days for domestic order and 10-18* days for international orders depending on the location. You can track your order either by logging into your account on our website or using the AWB number on our logistics partners’ websites.
Orders for in-stock items placed before 12:00 noon usually ship the same business day. Orders may take up to 24 hours to be processed, not counting Sundays and holidays. As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't sign POD and let us at orders@ulkagear.com along with the Name/Phone# of the person delivering the package. POD once signed courier company doesn't entertain any complaints/claims. For orders placed before 12 noon, they will be shipped the same working day. Orders placed post 12 noon will be shipped the next working day. You will be notified by email once the order has been received, processed and dispatched.
While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock at every location at all times! In some cases, we will split the order and ship each package out to you individually and in other cases, we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
Call us at the numbers given here or email us at ulkagear@gmail.com if you need us to expedite your delivery in case you are in a hurry. We will try our best to get the order delivered to you before your scheduled trip!
* Please note that the operations of courier companies are not in our control and we cannot be held responsible for delays and thus the delays in your trip. However, we assure you that we try to get the order delivered to you at the earliest.